Delete your Dial account.

Updated October 24, 2026

Request deletion in Dial

Open your profile and settings, then choose Delete Account or Delete Your Account. Follow the identity-confirmation or reauthentication steps. If the operation reports a retryable failure, follow the app retry or contact support.

Request deletion without the app

Email sam@macromatic.space with the subject “Dial account deletion request.” Identify your Dial account and whether you use iOS or Android. Use the account email when available. Sam handles these requests and may ask you to verify ownership. If you used a guest account or Sign in with Apple and cannot identify the account, explain that so we can help with verification. Do not send a password, sign-in code, payment details or unrelated medical records.

Data covered by the request

Backend cleanup covers account-owned profile information, food logs and account food associations, goals and check-ins, manually saved weights, verified owned photos and scan records, and associated feedback. Shared catalog definitions can remain after author attribution is removed; deleting your account does not erase shared definitions or other people's food logs. Some historical photos or catalog records require manual ownership review before cleanup can finish.

Retained records and recovery copies

Minimal safety and moderation records, deletion receipts and hashed deletion markers can remain for moderation and safe retries. Current Google Cloud recovery settings can retain deleted Storage objects and Firestore data versions for seven days. Ordinary operational logs are configured for 30 days, and required Cloud Audit Logs for 400 days. These records are separate from active account data.

Account deletion does not automatically erase every historical analytics, billing, AI-provider, support, backup or previously exported record. Contact Sam for review of legacy photos or a request covering retained records. Applicable retention obligations and each provider's controls may affect the response. Cleanup can continue asynchronously; this page does not promise an exact completion deadline or complete immediate erasure. Read the Dial privacy notice for the platform-specific processing and retention details.

Subscriptions

Deleting the app or your Dial account does not cancel subscriptions. For a Google Play purchase, manage or cancel it in Google Play using the Google account that bought it. For an App Store purchase, use your Apple Account subscription settings.

Health Connect

Dial's current Android Health Connect import is optional, read-only and used for on-device displays. Deleting Dial account data does not delete Health Connect records owned by other apps. You can manage those records and revoke Dial access in Health Connect settings.

Contact

MacroMatic LLC · 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA · sam@macromatic.space